Frequently Asked Questions at Jen’s Self Storage

Our mission is to provide superior customer service to all.

What is self storage and how does it work?

Renting a storage unit is a great solution to clear up some much-needed space at home or to hold much needed business items. All of our storage facilities offer clean, secure storage solutions at affordable prices.

How much does self storage cost?

Our rates vary between unit sizes and type of storage. For more information about our pricing, check out our rates page.

Please contact us if you have any additional questions about renting a unit.

Are there any items that I am NOT able to store?

Liquids, explosives, flammable liquids, toxic materials, and perishables. Please contact us if you have any questions regarding a specific item.

What is the best way to pack a unit?

Larger and more infrequently used items should go in the back of the unit. Remember to keep a walkway in the center of your unit to more easily access items. Always keep items labeled and a list of items stored, even a photo on the outside of each box will allow you to "see" what's inside.

For other helpful packing and organizing tips, check out our storage tips page.

Where are you located?

You’ll find us at 300 Menaul Blvd NW, Suite 130 in Albuquerque, New Mexico 87107. We’re near the intersection of I-40 and I-25, so we’re easy to access from anywhere in the metro.

What are some helpful tips for moving into my unit?

We pride ourselves on making things as simple as possible for our customers. For helpful tips on packing and organizing your unit, head on over to our storage tips page.

What days are you open?

We're open for office visits Monday to Friday from 10am to 5pm. When we're away, call our office number to reach our local on-call staff. You can always make an appointment that's convenient for you.

Do you offer temperature-controlled units?

Absolutely! Our temperature-controlled units maintain a steady temperature to protect your items from fluctuating temperatures and damaging heat and cold. It’s the best way to protect your items while they’re in storage, especially in our desert climate.

Do you provide shipping services?

No, but we are conveniently located next to The UPS Store, which can help you with all your UPS and USPS shipping needs.  

What’s the best way to pay rent?

We recommend online bill pay - it’s the most convenient way to keep up with your rent, all online and completely free. Want to never miss a payment? Set up autopay to have your credit or debit card automatically pay your rent bill from month to month.

Do you offer student storage?

We do. Our facility is less than five miles away from The University of New Mexico campus, and it’s easy to get started with a small- or medium-size temperature-controlled unit for your dorm room or apartment items.

Which size of unit is right for me?

It all depends on what you’re storing! Check out our online size guide, or give our experts a call at (505) 242-3388 and we’ll find the perfect space for your storage needs.

Do you have security cameras?

Absolutely. Security is #1 at Jen’s Self Storage. That’s why our facility features strong perimeter fencing, high-tech security cameras, digital gate access (so only current tenants can access the property), and bright exterior lighting. We pride ourselves on providing a clean, safe environment for you to store your treasured items.

How do I get started?

Simply fill out our contact form with your name, contact information, and questions, or give our friendly storage experts a call at (505) 242-3388. We’d be happy to help you get started!

Still Have Questions?

Browse our articles for answers to all your frequently asked storage questions. If you still need help, our friendly storage professionals are happy to assist you. We can also provide advice on packing, transporting, and storing your possessions

If you’re a student at UNM, we know your struggle: you neatly pack all of your stuff to move into your dorm room to start fall term, then you have to cram it all into a vehicle or moving truck at the end of the spring. 

Don’t squeeze all of your stuff into your car for the long ride home - store it in a temperature-controlled storage unit at Jen’s Self Storage! We are less than ten minutes from anywhere on The University of New Mexico campus. 

If you’re worried about damaging your books, clothes, and electronics during your move, give us a call. Our storage experts have helped dozens of students just like you pack their items to make moving and storing a breeze. 

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